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Delete your BrightXR account

Use this page to delete the account you use on the BrightXR Learning Platform app and on brightxr.in, along with the personal data linked to it. You don't need to sign in.

Request deletion

Enter the email address or BXR ID of the account. We'll email a one-time link to the account's registered address so we know the request really comes from the owner.

We send the confirmation link to the email registered on the account, never to a different address.

Never share your password or any login code. We will not ask for it.

How it works

  1. Request. Enter your account email or BXR ID.
  2. Verify. Open the link we email to the account's registered address. It works for 60 minutes.
  3. Confirm. The link shows the account and what will be deleted. Nothing happens until you confirm.
  4. Deletion. Our team completes the deletion within 7 days of your confirmation and emails you when it's done.

Which account is deleted

The BrightXR account registered to the email you verify. One account is used for both the BrightXR app and this website, so deleting it removes your access to both. If the same login is used for more than one role (for example a student who also joined the Training Program), all of them are deleted together.

Parents: deleting a parent account does not automatically delete your child's student account. On the confirmation page you can choose to include linked student accounts in the same request.

What we delete

  • Your sign-in account (email, password, BXR ID)
  • Profile details: name, school, board, class, mobile number, profile picture
  • Learning data: lesson progress, quiz and assessment attempts, streaks, activity and app usage time
  • Parent and student links between accounts
  • Subscription status
  • Training Program application, profile and attendance, if you have one
  • Support tickets and records of emails sent to you through the platform

What we keep, and why

  • Payment records (plan, amount, date, Razorpay payment and order IDs, and for Training Program payments the billing email and GST details). Indian tax and accounting laws require us to keep these. They are kept only for that purpose and for the period the law requires.
  • A record of your deletion request: its dates, outcome, your BXR ID and a masked form of your email (for example ga****@gmail.com), so we can show that the request was handled.
  • Deleted data can take a short additional time to clear from our service providers' systems (such as Google Cloud) as part of their standard deletion process.

After deletion

  • You can no longer sign in to the BrightXR app or website with that account.
  • Learning progress, history and any active subscription or premium access cannot be restored.
  • You can register again later, but it will be a new, empty account.
Can't access the account's email? Write to info@brightxr.in with the subject "Account deletion request" and your BXR ID. We'll verify ownership another way before deleting anything. You can also reach us through the Contact page.

For how we collect and use data, read our Privacy Policy.